Terms and Conditions

Acceptance of Terms

By accessing HomeInteriors360.com, submitting a form, creating an account, purchasing a lead package, using the lead marketplace, or communicating with us, you agree to these Terms and Conditions, the Privacy Policy, the Cancellation and Refunds Policy, the Shipping Policy, and any additional terms shown at checkout or on the relevant page.

If you do not agree with these terms, do not use the website or submit personal data through our forms.

About HomeInteriors360 Services

HomeInteriors360 provides an online discovery, enquiry, and lead marketplace for home interior design, architecture, contractor, renovation, aggregator, and related home improvement services. We are an aggregator and marketplace platform, not the final interior execution vendor unless expressly stated in a written agreement.

Our services may include homeowner enquiry collection, designer or professional discovery, lead marketplace access, paid digital lead packages, managed growth enquiries, account support, professional profile visibility, and related digital services.

User Responsibilities

• You must provide true, current, and complete information in forms, checkout, and account flows.
• You must use the website only for lawful purposes and must not misuse, scrape, attack, spam, reverse engineer, overload, or disrupt the platform.
• You must not submit another person's personal data without authority or consent.
• Professionals and buyers must contact leads respectfully and comply with applicable consumer protection, telecom, privacy, advertising, and data protection laws.
• You are responsible for maintaining confidentiality of login credentials and for activity under your account.

Consent for Communication

When you tick the consent checkbox or submit a form with consent, you agree to HomeInteriors360 processing your personal data as described in the Privacy Policy and contacting you for service updates, enquiry follow-up, offers, promotions, reminders, account support, and related communication through email, SMS, WhatsApp, RCS, phone call, or other communication channels.

You may withdraw consent for optional promotional communication by contacting support. Service, transaction, payment, legal, account, security, or lead delivery messages may still be sent where necessary to fulfil a request, comply with law, or protect the platform.

Lead Purchase Terms

• Lead packages are priced according to available filters, lead count, buyer eligibility, and pricing slabs shown before checkout.
• Purchased leads are digital products made available to the buyer account that completed payment and must not be resold, republished, scraped, shared publicly, or misused.
• A lead is an enquiry or contact record and is not a guaranteed conversion, sale, site visit, meeting, project award, revenue, or exclusive opportunity unless expressly stated.
• Lead availability, count, quality signals, geography, budget, and filters may change based on database updates, duplicate checks, user behaviour, and operational rules.
• Buyers are responsible for professional follow-up, lawful communication, offer accuracy, customer handling, and service delivery after contacting a lead.

Homeowner Enquiries and Designer Matching

When a homeowner submits an enquiry, HomeInteriors360 may share relevant details with selected professionals, aggregators, service providers, or team members to help respond to the requirement. We do not guarantee that every enquiry will receive a quote, site visit, design proposal, or final service provider selection.

Any contract, site visit, quotation, design, execution, warranty, after-sales support, or payment arrangement between a homeowner and a third-party professional is between those parties unless HomeInteriors360 is expressly made a party through a written agreement.

Pricing, Offers, Coupons, and Taxes

Prices, discounts, coupons, first-time offers, lead slabs, and plan features may be updated from time to time. The final payable amount shown at checkout before payment is the applicable amount for that order.

Coupons may have minimum order value, expiry, usage, buyer eligibility, lead count, and other conditions. HomeInteriors360 may modify, disable, or reject coupons where misuse, technical error, or ineligibility is detected.

Taxes, payment gateway charges, invoices, and compliance records may be handled as required by applicable law and business process.

Payments and Razorpay

Payments are collected in INR through Razorpay or other authorised payment partners. An order is treated as successful only after payment confirmation and successful payment signature or status verification by HomeInteriors360.

HomeInteriors360 does not store card number, CVV, UPI PIN, banking password, or full payment credential information on its server. Payment failures, bank delays, chargebacks, refunds, and settlement timelines may be subject to payment partner and bank processes.

Cancellations, Refunds, and Delivery

Digital lead package delivery, cancellation, and refund rules are explained in the Shipping Policy and Cancellation and Refunds Policy. Since lead packages are digital products, cancellation is generally unavailable once leads are delivered or made available in the buyer dashboard, except where the refund policy applies.

Privacy and DPDPA 2023

Use of the website involves processing of personal data. Our Privacy Policy explains the purposes of processing, consent, withdrawal, sharing, retention, security, Data Principal rights, and grievance contact details in relation to the Digital Personal Data Protection Act, 2023.

By using the website and submitting forms, you agree to provide accurate data and to avoid submitting personal data of another person without valid authority or consent.

Intellectual Property

The website content, design, layout, logos, text, images, software, lead marketplace structure, pricing logic, and platform materials are owned by or licensed to HomeInteriors360, unless otherwise stated. You may not copy, reproduce, scrape, sell, or commercially exploit website content without written permission.

Third-Party Services and Links

The website may contain links, embeds, analytics, payment tools, communication tools, or listings involving third parties. HomeInteriors360 is not responsible for third-party websites, independent professional services, third-party privacy practices, or external content that we do not control.

Disclaimers and Limitation of Liability

The website and services are provided on an as-is and as-available basis. While we aim to maintain accurate information and smooth delivery, we do not warrant uninterrupted access, error-free operation, guaranteed lead conversion, guaranteed project award, guaranteed quote, or guaranteed third-party performance.

To the maximum extent permitted by law, HomeInteriors360 will not be liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages arising from website use, lead purchase, third-party services, or communication between users and professionals.

Suspension and Termination

We may suspend, restrict, or terminate access to the website, buyer account, lead dashboard, coupons, or services if we suspect fraud, payment misuse, unlawful activity, data misuse, scraping, abusive communication, policy violation, security risk, or breach of these terms.

Governing Law and Dispute Resolution

These terms are governed by the laws of India. The parties will first try to resolve disputes through good-faith support escalation. Subject to applicable law, courts and authorities with jurisdiction over the business location of HomeInteriors360 will have jurisdiction for disputes arising from these terms or website use.

Updates to Terms

We may update these Terms and Conditions to reflect service changes, legal requirements, payment rules, data protection obligations, or operational improvements. The updated version will be posted on this page with the latest update date. Continued use of the website after updates means you accept the updated terms.