Privacy Policy

Purpose and Applicability

This Privacy Policy explains how HomeInteriors360 collects, uses, stores, shares, and protects personal data when you use HomeInteriors360.com, submit an interior design enquiry, register as a professional or lead buyer, purchase digital leads, or contact support.

This policy is intended to align with the Digital Personal Data Protection Act, 2023 of India. In this policy, you are the Data Principal and HomeInteriors360 acts as the Data Fiduciary for personal data that we collect and process for our website, marketplace, enquiry, payment, support, and marketing activities.

Personal Data We Collect

We collect personal data that you provide directly, data generated when you use the website, and limited transaction information required to operate the service.

• Identity and contact details such as name, mobile number, email address, city, society name, locality, and address or project area details where provided.
• Interior requirement details such as property type, rooms, scope of work, budget range, design preferences, project timeline, uploaded information, and messages submitted through forms.
• Professional or buyer details such as company name, role, business category, service area, plan interest, buyer account information, and purchased lead package details.
• Payment and order references such as Razorpay order ID, payment ID, amount, currency, payment status, invoice or receipt references, and refund status where applicable.
• Technical and usage data such as IP address, browser, device, pages visited, cookies, analytics identifiers, source campaign, and security logs.

How We Use Personal Data

We process personal data only for lawful purposes connected with HomeInteriors360 services, user requests, consent, legal compliance, security, and legitimate platform operations.

• To respond to homeowner enquiries and match users with interior designers, architects, contractors, aggregators, or other relevant service providers.
• To create and manage professional, buyer, lead marketplace, cart, checkout, and support workflows.
• To sell, deliver, and support digital lead packages and managed growth enquiries.
• To verify orders, process payments, prevent fraud, handle refunds, and maintain transaction records.
• To send service updates, promotional communication, reminders, offers, and follow-up messages by email, SMS, WhatsApp, RCS, phone call, or other communication channels where consent or applicable law permits.
• To improve the website, measure campaign performance, troubleshoot issues, secure the platform, and comply with legal, tax, audit, or regulatory requirements.

Consent and Withdrawal

Where we rely on consent, we ask for clear consent through website forms, account flows, checkout flows, or other communication. By ticking the consent checkbox or submitting an enquiry with consent, you agree that HomeInteriors360 may process your personal data for the specified purposes and contact you through the channels mentioned in the form.

You may withdraw consent for optional promotional communication by contacting support at admin@homeinteriors360.com or by using any unsubscribe or opt-out method provided in our messages. Withdrawal of consent will not affect processing already completed before withdrawal and may limit our ability to provide requested services, lead delivery, support, or account communication.

Sharing and Disclosure

We do not sell personal data as a standalone database. We may share data where necessary to provide our services, complete transactions, meet legal obligations, or protect the platform.

• With registered professionals, interior designers, architects, contractors, aggregators, or lead buyers where your enquiry or purchased lead access requires such sharing.
• With payment providers such as Razorpay for payment processing, order verification, refunds, fraud control, and payment support.
• With hosting, database, analytics, communication, customer support, email, SMS, WhatsApp, RCS, call, marketing, and security service providers acting as processors or service partners.
• With government, law enforcement, courts, regulators, or advisers if required by law, legal process, tax, audit, investigation, or dispute resolution.
• With a successor entity if there is a merger, acquisition, restructuring, sale of assets, or business transfer, subject to continued protection of personal data.

Payments and Financial Data

Online payments are processed by Razorpay or other authorised payment partners. HomeInteriors360 does not store card numbers, UPI PINs, banking passwords, CVV, or full payment instrument credentials on its server.

We store only limited payment references required for order fulfilment, payment verification, refunds, accounting, dispute handling, and compliance.

Cookies, Analytics, and Tracking

We may use cookies, pixels, analytics tags, Google Tag Manager, advertising tags, and similar technologies to understand website usage, measure campaigns, improve user experience, prevent abuse, and run remarketing or promotional campaigns.

You can control cookies through your browser settings. Disabling cookies may affect login, cart, checkout, analytics, or website functionality.

Your Rights as a Data Principal

Subject to applicable law, you may request access to information about your personal data, correction of inaccurate or incomplete data, erasure of data that is no longer necessary, grievance redressal, and withdrawal of consent for consent-based processing.

• Access: ask us for a summary of personal data being processed and relevant processing activities.
• Correction: ask us to correct inaccurate or misleading personal data.
• Completion: ask us to complete incomplete personal data where necessary for the processing purpose.
• Erasure: ask us to delete personal data when it is no longer necessary for the purpose for which it was collected, unless retention is required by law or legitimate business needs.
• Grievance: raise a privacy grievance using the contact details on this page.
• Nomination: nominate another individual to exercise your rights in case of death or incapacity, where and when this right is operational under applicable rules.

Data Retention

We retain personal data only as long as reasonably required for the purposes described in this policy, including lead matching, buyer access, payment records, support, fraud prevention, legal compliance, tax, audit, dispute resolution, and service improvement.

When personal data is no longer required, we will delete, anonymise, aggregate, or securely archive it, unless retention is necessary to comply with law or defend legal claims.

Security Safeguards

We use reasonable technical, organisational, and contractual safeguards designed to protect personal data from unauthorised access, misuse, disclosure, alteration, loss, or destruction. These may include access controls, server-side validation, payment signature verification, HTTPS, restricted administrative access, backups, and monitoring.

No online system is completely risk-free. Users should also keep account credentials confidential and contact us promptly if they suspect unauthorised access or misuse.

Children and Minors

HomeInteriors360 services are intended for adults and business users. We do not knowingly collect personal data from children under 18 years of age. If we learn that a child has submitted personal data without appropriate consent, we will take reasonable steps to delete or restrict the data.

Cross-Border Processing

Our hosting, analytics, communication, support, or payment partners may process data in India or in other countries where permitted by applicable law and platform configuration. We take reasonable steps to ensure that such processing remains connected to the purposes described in this policy and protected through appropriate safeguards.

Grievance and Privacy Contact

For privacy requests, consent withdrawal, correction, erasure, or grievances, contact HomeInteriors360 support at admin@homeinteriors360.com or +91 8076945594. Please include your name, registered mobile number or email address, and a clear description of the request so we can verify and respond appropriately.

We aim to respond to genuine privacy requests within a reasonable time. Additional verification may be required before acting on requests that affect account access, lead delivery, payment records, or third-party disclosures.